Experience
More than 10 years working directly with vulnerable customers in the UK finance sector. I understand how banks and lenders actually handle people in difficult circumstances — and where the common gaps and frustrations arise.
Who this is for
People dealing with health issues, bereavement, low confidence with paperwork, carers supporting a relative, or anyone who prefers clear written help rather than phone calls or automated systems.
My approach
Calm, patient and practical. I focus on clear explanations and useful written support you can keep and refer back to. No jargon, no pressure, and no product recommendations.
What the experience actually covers
Over the years I’ve supported people dealing with:
- Bereavement and registering a death with banks
- Power of attorney and third-party access
- Vulnerability disclosures and reasonable adjustments
- Complaints that have stalled or gone unanswered
- Collections and payments issues, including arrears, direct debits and payment arrangements
- Credit reporting issues, missed payments and default markers
- Carers managing accounts on behalf of someone else
- Confusing letters, arrears notices and account restrictions
The support I offer is based on seeing how these situations are handled in practice, not theory.
Important regulatory note: I am not authorised by the Financial Conduct Authority (FCA). The support I provide is general guidance based on experience. It is not regulated financial advice, debt advice, or a substitute for free authorised services such as MoneyHelper, StepChange, Citizens Advice or the Financial Ombudsman Service.