Is this regulated financial advice?
No. I am not authorised by the FCA. This is independent support based on experience helping vulnerable customers. It is not advice on products, investments, or debt solutions.
How does the free assessment work?
Email me a short description of your situation (no sensitive details needed at first). I’ll reply within 1–2 working days with whether I can help and a clear price. There’s no obligation.
What if I can’t afford the full fee?
I try to keep prices accessible. The single-issue option starts lower, and I’m open to discussing options in specific hardship cases. Free alternatives like MoneyHelper and Citizens Advice are always available.
How long does support take?
Single issues are usually completed within a few days. Standard packages include follow-up over 1–2 weeks. Complex cases are structured over several weeks.
Do you deal with complaints for me?
I can help you draft and understand complaints, but you (or someone with authority) send them to the firm. Escalation to the Financial Ombudsman is free and can be done yourself.
Is my information kept private?
Yes. I treat all information confidentially and only use what is needed to help you. Please see the Privacy Policy for full details. Avoid sending highly sensitive data until we’ve agreed to work together.